Refund policy

Return & Refund Policy
Thank you for shopping with us. Due to the perishable nature of our products, we enforce a strict return policy to ensure health and safety standards.
Eligibility for Returns
  • Defective products only: We only accept returns for items that arrived damaged, defective, or incorrect.
  • Unopened packaging: We cannot accept returns if the tea packaging has been opened, unsealed, or tampered with.
  • Time limit: You must initiate your return request within 14 days of the delivery date.
How to Initiate a Return
  1. Contact us: Email our support team at info@khc-tea.com within 14 days of delivery.
  2. Provide proof: Include your order number and clear photos of the defective item and its unopened packaging.
  3. Ship the item: Once approved, we will provide the return shipping address.
Shipping Costs
  • Buyer responsibility: Buyers are responsible for paying all return shipping costs.
  • Non-refundable: Original shipping costs are non-refundable.
Refunds & Replacements
  • No exchanges: We do not offer flavor or product exchanges under any circumstances.
  • Inspection approval: We will inspect the returned item to verify it remains unopened and defective.
  • Resolution: Approved returns will receive a full refund to the original payment method or a free replacement.